Legal & Consumer Information
This page outlines your rights under Australian Consumer Law (ACL), our returns & refunds policy, warranty, shipping, privacy and dispute resolution procedures for Brightwanderlust Pty Ltd.
Australian Consumer Law — Your statutory rights
Under the ACL, consumers are entitled to guarantees for goods and services, including that products are of acceptable quality, fit for purpose, and match description. These guarantees are in addition to any express warranty we offer and cannot be excluded.
- Major failure: you may choose a refund, replacement or compensation for reduction in value.
- Minor failure: we may choose to repair the goods.
- These rights do not depend on receipt of a tax invoice, but proof of purchase helps us process claims faster.
Business details
ABN: 51 324 765 918
67 Smith Street, Fitzroy VIC 3065
Returns & refunds policy
We honour ACL guarantees. Below is our approach to common scenarios:
| Issue | Outcome | Typical timeline |
|---|---|---|
| Major failure | Refund / Replacement / Repair | 7–14 business days |
| Minor defect | Repair or replace | 14–30 business days |
| Change of mind | Store credit or exchange (at our discretion) | Subject to condition & fees |
To make a claim, please retain your proof of purchase and contact our support team. We may require photos (use assets/photos/brightwanderlust_6ab61a6d4f8315.64761688.jpg placeholders for sample images) and inspection.
Manufacturer & store warranties
We provide any applicable manufacturer warranties in addition to consumer guarantees. Warranty durations vary by product — check the product page or included warranty card for specifics.
- Warranties cover manufacturing defects, not wear & tear or accidental damage.
- Misuse, improper assembly, or exposure to extreme conditions may void warranty.
How we handle warranty claims
- Contact support with order number and photos.
- We assess and provide options: repair, replacement, or refund per ACL.
- If repair is required, approved shipping may be organised or we may request drop-off.
Shipping, delivery & acceptance
Delivery windows are estimates. Please inspect goods at delivery and note any damage on the carrier’s paperwork. Report transport damage within 48 hours to help us expedite a claim.
Accepted goods without reporting damage may complicate claims; we aim to assist even after acceptance where reasonable.
Privacy & data handling
We collect personal information to process orders, provide support, and comply with legal obligations. Our full privacy practices are described on the Privacy page.
You have rights to access and correct your personal information. For privacy complaints, please contact our privacy officer.
Common legal questions
Complaints & legal enquiries
Use the form to notify us of a legal issue, ACL claim or privacy complaint. We aim to acknowledge within 3 business days.
Escalation & external bodies
If you are not satisfied with our response, you may refer your matter to:
- Australian Competition & Consumer Commission (ACCC)
- State consumer affairs agencies (e.g., Consumer Affairs Victoria)
- Small claims tribunals or courts
We encourage you to attempt resolution with us first; we will cooperate with external agencies where required.