Privacy Policy

This Privacy Policy explains how Brightwanderlust Pty Ltd ("Brightwanderlust", "we", "our", "us") manages personal information in Australia. We respect your privacy and aim to handle information with care and transparency. This policy applies to our website, communications, and related activities for our furniture collections and services.

1. Types of information we collect

We may collect details that identify you or make you reasonably identifiable, including your name, email address, telephone number, delivery address, purchase history, preferences regarding materials or sizing, and feedback provided through support channels. We also collect technical data such as device type, browser, pages viewed, session duration, and approximate location derived from IP, which helps us understand interest in product categories and improve navigation.

2. How we collect information

Information is collected when you browse our website, request guidance, sign up for updates, make a purchase, visit our showroom, or communicate with our team. We may also receive information from trusted delivery partners in relation to dispatch and scheduling. Where lawful and practical, you can engage with us using limited details; however, some features require accurate contact information to coordinate delivery and support.

3. Purposes of use

We use personal information to provide products and services, process orders, arrange delivery, answer questions, recommend items, manage warranty queries, and improve website performance. With consent where required, we may send updates about new collections, materials, or exhibitions. We also use technical data to diagnose issues, prevent misuse, and maintain security across our systems.

4. Disclosure

We may share information with service providers who assist with payment processing, warehousing, delivery, IT support, analytics, and customer care. These providers are engaged under obligations to handle information responsibly and only for agreed purposes. If required by law, a court, or a regulatory authority, we may disclose information as appropriate. In the event of a business transition, relevant information may be transferred under safeguards consistent with this policy.

5. Cookies and similar technologies

Our website uses cookies to remember preferences, measure performance, and personalize content within reasonable expectations. You can adjust browser settings to limit certain tracking; some features may operate with reduced personalization. The cookie banner on our site lets you accept or decline optional cookies and stores your preference for a defined period.

6. Data security and retention

We apply administrative, technical, and physical measures designed to protect information against unauthorized access, alteration, or disclosure. Retention periods depend on legal requirements, the nature of the information, and operational needs such as tax and warranty records. When data is *** longer required, we take steps to de-identify or securely destroy it.

7. Access and correction

You may request access to the personal information we hold about you and ask for corrections if details are inaccurate or incomplete. We will respond within a reasonable timeframe and may request verification to protect your account. Where a request relates to archived logistics data, additional time could be required to retrieve records from backups.

8. Children

Our offerings are intended for adults and older teens involved in household purchases. We do not knowingly solicit information from young children. If you believe a young child has provided details, please contact us so we can assess and, where appropriate, delete the information.

9. International handling

While our primary operations are in Australia, some service providers may store or process information in other jurisdictions. Where this occurs, we take steps designed to ensure protection levels that are consistent with Australian standards and applicable laws.

10. Updates to this policy

We may update this policy to reflect changes in practices, technology, or legal requirements. The updated version will carry a revision date. Material changes will be highlighted on our website to help you review them promptly.

11. Contact

Questions about privacy can be directed to our team via Contacts. You may also review related notices in our Legal section. Address: 67 Smith Street, Fitzroy VIC 3065, Australia. Telephone: +61429837465. Email: Brightwanderlust@outlook.com.